Frequently asked questions
Installation, compatibility, the free edition, upgrading to Pro, data sent: the answers before installing Sentinel on your PrestaShop store.
Updated November 9, 2026
What does the free edition protect?
Full back-office two-factor authentication, back-office IP access control, security logs, the dashboard and the vulnerability scanner. Free has no time limit and needs no credit card. The free scanner allows one scan per 24 hours, covering vulnerabilities published more than 30 days ago.
What does Pro add?
Attack blocking with a web application firewall (WAF), application anti-DDoS, brute-force protection, file integrity checks, unlimited vulnerability scans including recent issues, and scheduled daily checks with email reports.
How much is Pro and how do I turn it on?
€29.90 excluding VAT per month and per installation, with no commitment and cancellable at any time. Pro is turned on from inside the module, with nothing to reinstall. If you stop, the store goes back to Free and keeps two-factor authentication, IP access control, the scanner and the logs.
How do I install Sentinel?
As long as it takes to upload a ZIP file: in the back office, Modules > Module Manager > Upload a module. Nothing needs configuring to get started: security logs fill up as soon as the module is enabled.
Read the installation guide ↗Is Sentinel compatible with my store?
Sentinel supports PrestaShop 1.7.7 to 9.2 and PHP 7.2 to 8.5, multistore included. It works behind Cloudflare, a reverse proxy or a CDN, with no additional PHP extension or server package.
Could I lock myself out of my back office?
Safeguards are in place. An empty allowlist blocks nobody, and the command line is never blocked. Two-factor authentication suspends itself if no method can be enrolled, and commands let you take back control from the server.
Does Sentinel slow the store down?
Sentinel’s remote services stay off the critical path: short timeouts, a circuit breaker and a cache. If they are slow or unreachable, the store and the back office keep working. With extended coverage (Pro), the anti-DDoS decision takes about 0.2 ms.
What data leaves my store?
The scanner sends your PrestaShop, PHP and installed module versions. No customer data. Logs stay on your server, with passwords and tokens masked.
Does Sentinel replace updates and backups?
No. Updates, backups and hosting security remain necessary. Sentinel complements them with access protection, monitoring and, with Pro, blocking of detected attacks.
I run several stores. How does it work?
Sentinel Pro is counted per PrestaShop installation. Multistore within one installation is supported. For several installations or an agency, write to us and we will plan the rollout with you.
How do I check that protection works?
Open the security logs: failed logins, modification requests and missing pages show up there. With Pro, a harmless test request such as https://yourstore.com/index.php?test=SELECT+SLEEP(1) should be blocked. Only test on your own store.
How do I update Sentinel?
The module shows a banner when a new version is out. Download the new ZIP, then Modules > Module Manager > Upload a module. Settings, logs and allowlists are kept. What’s new lists the latest versions.
Who makes Sentinel?
BCISoft, a French company based in Saint-Martin-du-Fouilloux, near Angers. See the About page.
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